Our Promise & Values

Our promise

Our collective promise, ‘Cherishing You’, is a reassuring commitment each team member makes to each resident. We can only achieve it by embedding and living our Values every single day. We distilled and identified these ideas at a large team conference ahead of extensive conversations across the entire Thornfield Care Home. Our Promise and Values now guide all of us from the very heart of our business.

Our values


A warm welcome starts with a smile and making sure there is time for you. As we get to know you better, we will continue to show respect, being approachable at all times. We will do our best to keep you smiling and, when it is appropriate, encourage you to laugh.


Kindness is all about treating people as you wish to be treated yourself. It means being considerate and supportive of each other, taking an interest in how people are feeling, showing good manners and behaving in an appropriate and respectful way.


You want those who care for you to be genuinely interested in you, your life and your talents and interests. You are a unique person and you deserve to have a voice in the care services around you. We recognise each of our residents as an individual who wants to feel at home.


Someone who is reassured knows they are in safe hands. They have trust and confidence in the people who support them. We want our residents to know that they are listened to and that people will act on what they say. We embrace the highest care standards so we can provide a sense of wellbeing and comfort for our residents.


Honesty involves a willingness to take responsibility and be accountable for your actions. Sincere people are not afraid to say, ‘I don’t know but I’ll find out’. It means operating in a fair and equitable way, being realistic, and putting up your hands and saying sorry when you have made a mistake.